Help

Tap Book a taxi, enter your pickup and destination, choose now or later, and add passengers, luggage and any extras. You'll see the price before anything is booked. The first time, we'll ask for your name, mobile and email and text you a code.

Thumbit sends your booking to licensed local taxi and private hire firms near your pickup. Thumbit provides the booking technology; your journey is carried out by a licensed operator and driver.

A £1.50 booking fee is paid when you book, on Stripe's secure payment page. It is refunded if you cancel before a driver accepts your booking.

Pay your driver at the end of the trip, by cash or card. The app only takes the booking fee (and the late-cancellation fee, if it applies).

We use the official taxi tariff set by the local council for your pickup area, including Tariff 1 (daytime) and Tariff 2 (evenings, nights, Sundays and bank holidays) where the council sets them. The price screen shows which tariff applies. The minimum fare is £10. It's an estimate: road closures, waiting time or a change of route can change the final fare.

You can cancel in My bookings. If a driver has accepted your booking and your pickup is less than 12 hours away, a £10 late-cancellation fee is charged to the card you paid the booking fee with. The app always tells you before you confirm.

Yes, until a driver accepts it. Open the booking and tap Change this booking. After a driver has accepted, call the taxi firm using the button on your trip screen.

Yes. Once a driver accepts, your trip screen shows the driver, the car and its number plate. While they're on the way you can watch the car on the map and share a live tracking link with family or friends.

Yes. Add them under Settings → Family and carers. When you book, choose who is travelling: text updates go to their phone and the booking fee is paid with your card.

People you choose (under Settings → Trusted contacts) who can be emailed a live tracking link when your driver starts the journey. You can turn this on for each trip, or for every trip in your preferences.

Yes. Card details are handled by Stripe, a secure payment provider used by millions of businesses. Thumbit never sees or stores your full card number.

Open the trip in My bookings and tap I left something in the car. We'll pass your message straight to the taxi firm.

In an emergency, call 999. During a trip, the Emergency SOS button on your trip screen lets you call 999 or send a silent alert with your location to our safety team.